To keep your support articles organized in your help center, you can create two levels of categorization - Sections and Categories.
Note - It is necessary to create categories to start adding support articles.
1 Open the Help Center page editor and click on the plus icon next to 'Manage sections' to add a new section inside the help center.
By default, one section, "General," and one category, "FAQ," is created.
2 In the sidebar that opens, enter the section name, and click on Save Section.
3To add a category under the section, click on the plus icon next to the corresponding section.
